I am a troubleshooter. I see trouble, and then I shoot it. Really, though, a large portion of my job, and IT in general, revolves around figuring out root causes. Fixing things is easy. It's figuring out what the issue is that's the hard part. Well, that's true for the most part. Our company conferences, for example. The audio quality is always abysmal. Well, the cause is obvious: We have a terrible audio provider for our remote locations. But fixing that is hard--contracts are difficult to break. Other times, the problem is weird or complex (laptops are freezing after a patch is applied) and the solution is super-simple (turn the laptop off, despite the warnings saying DON'T TURN OFF THE LAPTOP). I'm not sure what my point is here. Maybe that sometimes IT work is simple and other times it's complex? That's...a bit...obvious. Maybe life is the same? Also pretty obvious. I don't know. WHAT DO YOU WANT FROM ME?
